Privacy Policy

Aspire Health & Metabolic · Last updated June 2026

1. Introduction

Aspire Health & Metabolic (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, book appointments, or engage with our services.

We comply with:

the Privacy Act 1988 (Cth);
the Australian Privacy Principles (APPs); and
applicable healthcare record-keeping obligations in Australia.

By using our website or services, you agree to this Privacy Policy.

2. What Information We Collect

We may collect personal information including:

Personal Information

Full name
Date of birth
Phone number
Email address
Residential address
Emergency contact details

Health Information (Sensitive Information)

Medical history
Current medications
Allergies
Pathology results
Weight history
Hormone history
Lifestyle information
Treatment progress
Consultation notes

Technical Information

When you visit our website, we may collect:

IP address
browser type
device information
pages visited
referral source
cookies and usage analytics

3. How We Collect Information

We collect information when you:

complete forms on our website;
book consultations;
attend appointments;
participate in telehealth consultations;
contact us by phone, email, or SMS;
submit pathology or medical documents; and
use our website.

We may also collect information from:

your GP;
specialists;
pathology providers;
pharmacies; and
other healthcare providers (with your consent where required).

4. Why We Collect Your Information

We collect personal and health information to:

provide medical care and treatment;
assess suitability for treatment;
prescribe medications where clinically appropriate;
communicate with you;
arrange pathology or referrals;
process payments;
manage appointments;
improve our services; and
comply with legal and regulatory obligations.

5. Consent

By providing your health information, you consent to us collecting, using, and disclosing it for the purposes of your care.

You may withdraw consent at any time; however, this may affect our ability to provide services.

6. Disclosure of Information

We may disclose your information to:

treating practitioners;
pathology providers;
pharmacies;
specialists;
hospitals;
payment processors;
IT service providers; and
legal or regulatory authorities where required by law.

We do not sell, rent, or trade your personal information.

7. Storage and Security

We take reasonable steps to protect your information from:

misuse;
loss;
unauthorised access;
modification; and
disclosure.

Security measures may include:

encrypted systems;
secure servers;
password protection;
access controls; and
secure third-party software providers.

Health records are retained for the period required by Australian law and professional obligations.

8. Telehealth Privacy

Telehealth consultations may involve the transmission of personal and health information electronically.

While we use secure systems, electronic communications carry inherent risks, including technical failure or unauthorised access.

By participating in telehealth, you acknowledge and accept these risks.

9. Consent to Treatment and Prescribing

By booking a consultation or engaging with Aspire Health & Metabolic, you acknowledge and agree that:

treatment recommendations, investigations, or prescriptions are based on the medical information you provide;
you are responsible for providing accurate, complete, and up-to-date medical history, including medications, allergies, and existing conditions;
treatment suitability is determined solely by your treating practitioner based on clinical assessment;
prescriptions for medications, including weight management or metabolic therapies, are not guaranteed and remain at the discretion of the practitioner;
individual treatment outcomes vary and cannot be guaranteed;
you understand the risks, side effects, benefits, and limitations of any treatment discussed or prescribed;
you agree to follow clinical advice, including recommended pathology testing, monitoring, and follow-up appointments; and
telehealth consultations may have limitations compared to in-person consultations.

Where medications are prescribed, you acknowledge that:

prescriptions are issued in accordance with Australian medical regulations and prescribing guidelines;
medication use must strictly follow practitioner instructions;
you must report any adverse effects, complications, or significant health changes promptly; and
misuse, sharing, or altering prescribed medication is strictly prohibited.

By proceeding with our services, you provide informed consent for assessment, treatment planning, and prescribing where clinically appropriate.

10. Website Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand website usage.

This may include:

Google Analytics
Meta Pixel
booking integrations

You may disable cookies through your browser settings.

Disabling cookies may affect website functionality.

11. Marketing Communications

We may send:

appointment reminders;
clinic updates;
health education content; and
service announcements.

You may opt out of non-essential marketing communications at any time.

We will not send marketing communications in breach of Australian healthcare advertising regulations.

12. Access and Correction

You may request access to your personal information or request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made using the contact details below.

We may require identity verification before processing requests.

13. Overseas Disclosure

Where third-party software providers store data overseas, we take reasonable steps to ensure your information remains protected.

Where possible, we aim to use Australian-hosted systems.

14. Complaints

If you believe your privacy has been breached, please contact us first.

We will investigate your complaint and respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the revised effective date.

Your continued use of our services after updates constitutes acceptance of those changes.

16. Contact Us

Aspire Health & Metabolic
Website: https://aspiremetabolic.com.au
Email: admin@aspiremetabolic.com.au
Phone: 1300 539 007
Fax: (03) 9372 0773
Address: 827 Mt Alexander Road, Moonee Ponds VIC 3039