Terms & Conditions
1. Acceptance of Terms
By accessing or using this website ("Website"), you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced on this Website.
If you do not agree with these Terms, you must stop using this Website immediately.
These Terms apply to all visitors, patients, and users of the Website.
2. About Us
In these Terms:
- “Aspire Health & Metabolic”, “we”, “us”, “our” refers to Aspire Health & Metabolic.
- “You”, “your” refers to any person accessing or using the Website.
This Website provides information regarding metabolic health, weight management, hormone health, and related medical services.
3. Medical Disclaimer
All information provided on this Website is for general informational and educational purposes only.
It is not intended to:
- replace medical advice;
- diagnose any medical condition;
- prescribe treatment; or
- substitute consultation with a qualified healthcare professional.
You should always seek advice from your doctor or qualified healthcare practitioner before making health decisions.
Individual results from treatments may vary.
4. No Emergency Service
This Website and our online communication channels are not monitored for emergencies.
If you are experiencing a medical emergency, call 000 immediately or attend your nearest emergency department.
5. Eligibility
To use our services, you must:
- be at least 18 years old (or have parent/guardian consent where applicable);
- provide accurate and complete information;
- comply with all applicable Australian laws.
We reserve the right to refuse service where clinically inappropriate or legally restricted.
6. Telehealth Services
Where telehealth consultations are offered:
- Telehealth may not be suitable for every patient or condition.
- Clinical decisions are based on the information you provide.
- You acknowledge limitations including technical interruptions, incomplete physical examination, and reliance on disclosed medical history.
- We may recommend in-person consultation, pathology, or specialist referral where required.
7. Prescription & Medication Information
Any medications prescribed are subject to:
- clinical suitability;
- Australian prescribing regulations;
- practitioner discretion.
We do not guarantee that you will receive any prescription.
Prescription decisions are made solely by the treating practitioner.
You must disclose accurate medical history, medications, allergies, and relevant health information.
8. Website Content
All content on this Website, including:
- text
- images
- graphics
- branding
- logos
- downloadable materials
is owned by Aspire Health & Metabolic or licensed to us.
You may not copy, reproduce, distribute, or commercially exploit content without written permission.
9. Acceptable Use
You agree not to:
- use the Website unlawfully;
- interfere with Website functionality;
- attempt unauthorised access;
- upload harmful code or malware;
- misuse forms or communication systems;
- impersonate another person.
We reserve the right to restrict access if misuse occurs.
10. Appointments, Payments & Cancellations
Consultation fees, memberships, or treatment costs will be communicated before service commencement.
By booking:
- you agree to applicable fees;
- payment may be required upfront;
- cancellation policies may apply.
Missed appointments or late cancellations may incur fees.
Fees are subject to change.
11. Results Disclaimer
Health outcomes vary based on:
- individual physiology;
- adherence to treatment;
- lifestyle factors;
- underlying medical conditions.
We do not guarantee specific outcomes including weight loss amounts, hormone optimisation, or symptom resolution.
12. Third-Party Services
This Website may link to third-party providers including:
- pathology services
- pharmacies
- payment providers
- external resources
We are not responsible for third-party services, content, or outcomes.
Use of third-party platforms is at your own risk.
13. Privacy
Your personal information is handled in accordance with:
- the Privacy Act 1988 (Cth)
- Australian Privacy Principles
Please refer to our Privacy Policy for full details.
By using our Website, you consent to our collection and handling of information as outlined there.
14. Limitation of Liability
To the maximum extent permitted by law, Aspire Health & Metabolic is not liable for:
- any loss arising from reliance on Website content;
- interruption of Website access;
- errors or omissions;
- indirect or consequential loss;
- technical failures;
- misuse of prescribed treatment contrary to medical advice.
Nothing in these Terms excludes rights under Australian Consumer Law.
15. Website Availability
We aim to keep the Website accurate and operational but do not guarantee:
- uninterrupted access;
- error-free performance;
- complete accuracy at all times.
We may update, suspend, or remove content without notice.
16. Intellectual Property
All intellectual property remains the property of Aspire Health & Metabolic unless otherwise stated.
Unauthorised use may result in legal action.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of Victorian courts.
18. Changes to Terms
We may update these Terms at any time.
Updated Terms will be published on this Website with the revised date.
Your continued use of the Website constitutes acceptance of those changes.
19. Contact Us
For questions regarding these Terms:
Aspire Health & Metabolic
Website: aspiremetabolic.com.au
Email: admin@aspiremetabolic.com.au
Phone: 1300 539 007
Fax: (03) 9372 0773